Case Study: Why and How Process Innovation was Used for Targeted and Strategic Process Improvement |
Wednesday 31st March, 2010
Anton Benc
Cliftons, 288 Edward Street, Brisbane
7:00am for 7:30 to 8.30
Why and How Process Innovation was Used for Targeted and Strategic Process Improvement
Process Innovation is a rapid, strategic and innovative enhanced form of Business Process Re-engineering. Unlike Business Process Re-engineering, Process Innovation has a strategic front end and can accelerate the elimination of bottlenecks to quickly produce(within 3-4 days) internally generated improvement recommendations.
Focus for determining the process/s for improvement would be confirmed after the executive team and process owners come together with an experienced facilitator to build up a systems thinking model of the suggested areas for focus. This mini workshop would reveal the focus for improvement in relation to other processes and relationships where high level process outcomes and KPI's are determined. A vision for a new process will be determined and a strategy map may also be facilitated to determine critical success factors across inputs, sub-processes, outputs, and other process outcomes.
The existing process will be flowcharted(and questioned if already done) and the facilitator will record 'bottlenecks' and related issues at each key step of the process. LEAN and other tools are introduced as a 'what if' scenario with the team at each bottleneck. Team members collect data on bottlenecks and come back with a guided facilitator to prioritise bottlenecks and map a new process aligned to the new vision and outcomes. Typical savings of 30-50% plus cycle time reduction, improved productivity, elimination of waste etc is experienced.
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Anton Benc has been an Accredited Delivery Partner for the Australian Quality Council(AQC) and is Director for Benchmarking Partnerships, who now own Australian Quality Council Benchmarking. He has qualifications including: Bachelor of Electro-mechanical Engineering and Cert. IV Quality Management (AQC). Benchmarking Partnerships partner people in different organisations and different industries so that through shared learning and partnership networking they can rapidly improve. Anton has planned and facilitated over 70 different benchmarking studies involving over 800 organisations in Australia , Asia and New Zealand , including one day Best Practice workshops, International Business Excellence Study Tours, Strategic and Action Planning in-house and public workshops. He is currently developing joint projects in conjunction with the NZ Business Excellence Foundation, pilot projects with SAI Global, Best Practice workshops in NZ and Australia and working across Australasia to plan and manage International Study Tours in Australia/NZ. He is also involved in benchmarking partnerships with the APQC, Singapore Productivity Association and the NZ Business Excellence Foundation. Anton is a member of the Global Benchmarking Network(GBN). Locally, Anton is assisting many public and private organisations to drive sustainable improvement from benchmarking projects and strategic business and action planning initiatives. Anton previously was Project Director for the AQC, heading up the national benchmarking initiative responsible for the strategic development and business growth and running of the suite of national benchmarking network processes across Australia . Anton is married with 2 children. He enjoys travel, camping and bush walking. |
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Case Study-How Engaging the People in the Process Works
Vibe Hotel Gold Coast-The Alley Board Room, 42 Ferny Avenue, Surfers Paradise,
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