Presentation of Awards-2010

State awards will be presented at Gala Presentation Dinners:

Location	Date	Address	RSVP
Brisbane	TBA	U of Q Business School Downtown	TBA
Sydney	TBA	Cliftons Level 2, 200 George Street	TBA
Melbourne	TBA	Cliftons 440 Collins Street	TBA
Adelaide	TBA	Cliftons Level 1, 80 King William Street	TBA
Perth	TBA	Cliftons Pamela House, 191 St George's Terrace	TBA

National awards will be presented at a Gala Presentation dinner in Melbourne.

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Criteria

The Gold Awards are annual awards offered at Regional and Statewide levels to organisations which excel in Management. The Award Criteria focuses on the eight critical Quality Management elements. These elements are aligned with the Quality Management Principles outlined in ISO 9004:2000 and are:

1. Customer focus Examining the effectiveness of Top Management in determining and meeting customer needs and expectations, with the aim of enhancing customer satisfaction.
2. Leadership Management's role is explored to establish its effectiveness in developing and maintaining unity of purpose and direction within the organisation and meeting the needs and expectations of interested parties throughout industry and the community.
3. Involvement of People This criteria investigates the organisation's ability to recognise that their people at all levels are the essence of their organisation and its effectiveness in fully involving people and enabling their abilities to be used for the organisations benefit.
4. Process approach Examining the ability of the organisation to create a process approach to its business activities and to manage that approach for effective and efficient growth.
5. System approach to management This criteria determines how organisations identify, understand and manage interrelated processes as a system. It examines the organisation's efficiencies and effectiveness in achieving its objectives.
6. Innovation and Continual improvement The examination addresses the organisation's ability to anticipate change and take the necessary actions to maintain and advance its position in the marketplace. It also examines whether the organisation measures its performance on its continual improvement outcomes.
7. Factual approach to decision making This section evaluates top management's ability to make effective decisions that are based on the analysis of data and information.
8. Mutually beneficial supplier relationships This will reveal the extent that the organisation has recognised that its suppliers and itself are interdependent and through strengthening this relationship they enhance the ability for both organisations to create value.

Application Forms for the Gold Award for Business Excellence 2008 are available at www.aoq.org.au/PDF/GoldAward2010.pdf .

Applications close 31st July, 2010 .

For more information on the Gold Awards contact 07 3816 2255 or gold"-at-"aoq.org.au .

Note replace "-at-" in email addresses with "@" to try and reduce spam.

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Award Categories

Awards may be made to both Private and Public organisations in the service and manufacturing sectors, Not-for-Profit Organisations as well as Exporting Organisations.The size limitations for 2010 are:

• Micro Organisations - up to 5 employees
• Small Organisations - 6 to 20 employees
• Medium Organisations - 21-150 employees
• Large Organisations - 151 to 999 employees
• Very Large Organisations - 1000 to 1999 employees
• Mega Organisations - 2000 and over employees

in one of the following categories

• Private For Profit
• Public Sector
• Private - Not-for-Profit
• Business
• Exporting
• Aerospace
• Aged Care/Health
• Laboratory.
• Sustainable Environmental Management
• Sustainable Gardening Management

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Award Levels

One Gold Award may be made in each of the above categories at both the State and National levels. Runners-up in each category may receive a Silver Award at both the State and National levels. A minimum score of 850 out of 1000 points is required to be eligible for an award.

For more information, please contact 07 3816 2255 or gold"-at-"aoq.org.au

Note replace "-at-" in email addresses with "@" to try and reduce spam.

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