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Inspection, Auditing, Certification, Consultancy, Laboratory Applied in the areas of Quality, Health, Safety, Environment and |
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Mercer Management Consulting Services |
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1. Do you/your staff think customers are an interruption to business/and are they an irritation?
2. Is too much of your staff time spent answering customer questions?
3. Do you /your staff think customers are stupid and don’t understand?
4. Do you /your staff think your customers are difficult and too much trouble?
5. Do you/your staff think customers are out to cheat your business?
6. Do your staff complain that they can’t give good service because of poor back office processes?
And “No”?
7. Do you use information from customers to build ideas on how to improve
your business processes?
8. Do you collect information about all your service transactions?
9. Are all your staff trained in delivering excellent service before they start work
with your customers?
10. Are your back office staff trained in how important their role is to ensure
frontline staff can give the best service to customers?
YOUR SCORE: _______/10
Minitab-Quality Companion 2
| Managing Six Sigma projects can be cumbersome and inefficient-unless you have the right tools. Quality Companion 2 by Minitab provides organizational power, practical quality improvement tools, and on-demand guidance in a single, easy-to-use software package. Quality Companion helps professionals plan, organize, and execute quality improvement projects. It helps companies maximize the benefits of improvement initiatives by streamlining project workflow, guiding teams through projects, and providing tools that enhance analysis and reporting. |  |
Standards
Australian or ISO Standards available at www.saiglobal.com