Tools for the Professional
Australian or ISO Standards available at www.saiglobal.com
Our Sponsors Recommend
Sci-Qual International
| Sci-Qual International’s Certified Environment, Quality and Workplace Health and Safety System helps enterprises demonstrate their credentials through independent assessment of management practices to the approved standards. |  |
• Enhancing your corporate image.
• Paper trail to support your practices.
• Competitive edge in your trade.
• Early and improved identification and management of business risks.
• Increased bottom line profits due to smooth systems.
• Stakeholder satisfaction enhancements.
• Experienced auditors to give you a confident finished result.
Other systems reviewed:
SQF 1000 and SQF 2000.
Food Safety HACCP.
NHVAS Mass and Maintenance Auditing.
TruckSafe Auditing.
“We have that friendly approach to your certification.”
Mercer Management Consulting Services |
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1. Do you/your staff think customers are an interruption to business/and are they an irritation?
2. Is too much of your staff time spent answering customer questions?
3. Do you /your staff think customers are stupid and don’t understand?
4. Do you /your staff think your customers are difficult and too much trouble?
5. Do you/your staff think customers are out to cheat your business?
6. Do your staff complain that they can’t give good service because of poor back office processes?
And “No”?
7. Do you use information from customers to build ideas on how to improve
your business processes?
8. Do you collect information about all your service transactions?
9. Are all your staff trained in delivering excellent service before they start work
with your customers?
10. Are your back office staff trained in how important their role is to ensure
frontline staff can give the best service to customers?
YOUR SCORE: _______/10
Minitab-Quality Companion 2
| Managing Six Sigma projects can be cumbersome and inefficient-unless you have the right tools. Quality Companion 2 by Minitab provides organizational power, practical quality improvement tools, and on-demand guidance in a single, easy-to-use software package. Quality Companion helps professionals plan, organize, and execute quality improvement projects. It helps companies maximize the benefits of improvement initiatives by streamlining project workflow, guiding teams through projects, and providing tools that enhance analysis and reporting. |  |
nSynergy
nSynergy specialises in bringing the best Quality Management and Collaboration solutions by leveraging the capabilities of the Microsoft SharePoint 2007 platform. Our comprehensive list of global clients attest to our methodical approach to providing tailored solutions that meets each individual company's needs. Come and see how other organisations have increased their quality, productivity and capability by; implementing structured Document Management across all business departments, creating a search capability that enables their users to find the right information very quickly, dynamic intranet capability, automation of manual forms by centralising and controlling disparate information, centralised reporting structure, and much more. |
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Q-Pulse
| Q-Pulse has been designed to ... ... allow organisations to demonstrate compliance, reduce risk exposure and present opportunities to continually improve. It does this by optimising performance, resources and productivity and promoting a culture of continuous improvement. Q-Pulse supports "doing the right things, right." Uniquely it extends beyond traditional record management by incorporating business mapping capability to enable individuals and teams to quickly and effectively identify improvements and how to deliver them. It is stunningly effective and simple to use. |
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SIMCOM
SIMCOM is primarily a networking support, trouble- shooting and maintenance company. We provide a wide range of services including network management outsourcing, consultancy, project management, hardware repairs and maintenance, software installation, along with custom .NET programming and PHP Web design among other languages including Web Hosting. Our goal is to always provide our customers with the most productive tools for the task at hand. We act as our customers' eyes and ears as we evaluate and incorporate new technologies into cost-effective solutions. SIMCOM's products are a perfect match for the systems integration work we do. |
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Information Mapping®Information Mapping® is a proprietary, research-based methodology for the analysis, organisation and visual presentation of information. Information Mapping® is used to produce user and reference guides, policy and procedure manuals, sales and business proposals, letters, reports, online reference, online help and email, as well as training materials and desk-top or job aids. Evaluations of the methodology have shown concrete results and significant savings are achieved including:
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